Privacy Policy

1. Introduction

Welcome to Kixar Pvt Limited ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sports facility booking platform.

Kixar Pvt Limited operates as a marketplace connecting sports facility seekers with turf owners and facility providers. We facilitate bookings and handle payments through our secure platform.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, profile picture
• Authentication Data: Phone number for OTP verification, Google account information (if using Google Sign-In)
• Payment Information: Payment details processed securely through Razorpay (we do not store complete payment card details)
• Booking Information: Booking history, preferences, cancellation records

2.2 Automatically Collected Information

• Device Information: Device type, operating system, browser type
• Location Data: With your permission, to show nearby facilities
• Usage Data: How you interact with our platform, pages visited, time spent
• Cookies and Tracking: For authentication, preferences, and analytics

2.3 Information from Turf Owners

• Business Information: Facility details, pricing, availability, policies
• Financial Information: Bank account details for settlements
• Verification Documents: Business registration, identity proof

3. How We Use Your Information

• Service Provision: Process bookings, facilitate payments, manage accounts
• Communication: Send booking confirmations, updates, customer support
• Payment Processing: Handle transactions through Razorpay, manage settlements
• Platform Improvement: Analyze usage patterns, enhance user experience
• Marketing: Send promotional offers, newsletters (with your consent)
• Legal Compliance: Meet regulatory requirements, prevent fraud
• Dispute Resolution: Handle refund requests, booking disputes

4. Payment Information

Payment Processing: We use Razorpay as our payment gateway. Razorpay processes all payment information according to PCI DSS standards. We do not store your complete payment card details on our servers.

Transaction Data: We retain transaction IDs, amounts, dates, and status for accounting, dispute resolution, and legal compliance purposes.

Settlement Information: For turf owners, we collect and store bank account information securely for periodic settlements according to our terms.

5. Information Sharing

5.1 With Turf Owners

We share necessary booking information (name, contact details, booking time) with turf owners to facilitate your reservation.

5.2 With Service Providers

• Razorpay: For payment processing and transaction management
• SMS/Email Providers: For OTP verification and notifications
• Analytics Providers: For platform improvement (anonymized data)
• Cloud Storage: For secure data hosting and backup

5.3 Legal Requirements

We may disclose information when required by law, court orders, or to protect our rights and users' safety.

6. Data Security

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Payment Security: PCI DSS compliant payment processing through Razorpay
• Secure Infrastructure: Industry-standard security measures and monitoring

7. Your Rights

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Account Deletion: Delete your account and associated data

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Until account deletion or 3 years of inactivity
• Transaction Records: 7 years for accounting and tax compliance
• Communication Records: 2 years for customer support purposes
• Legal Disputes: Until resolution and applicable limitation periods

9. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication: Keep you logged in and secure
• Preferences: Remember your settings and preferences
• Analytics: Understand how our platform is used
• Marketing: Personalize your experience and advertisements

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including data processing agreements and compliance with applicable data protection laws.

11. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by email or through our platform. Your continued use of our services after such notification constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: