Limited Time Offer
We're currently offering a simplified, customer-friendly refund policy for a limited period. Take advantage of this hassle-free cancellation policy while it's available!
Current Refund Policy
Full Refund Available
Cancel your booking 12 hours or more before your scheduled time slot and receive a full refund of your booking amount.
What you get back:
- ✓ Full booking amount minus payment gateway charges only
- ✓ No platform fees deducted
- ✓ No hidden charges or processing fees
- ✓ No administrative costs
No Refund Zone
Cancellations made less than 12 hours before your scheduled time slot are not eligible for any refund.
Why this policy?
- • Venues need adequate notice to re-book the slot
- • Last-minute cancellations result in lost revenue for venue owners
- • Helps maintain fair pricing for all customers
Understanding Payment Gateway Charges
When you make a payment, payment gateway providers (like Razorpay, Stripe, or PayU) charge a small processing fee. These charges are typically 2-3% of the transaction amount and are non-refundable by the payment providers.
Example Calculation:
How to Cancel Your Booking
Visit Your Bookings
Go to "My Bookings" section in your account or click the link in your booking confirmation email.
Select Booking to Cancel
Find the booking you want to cancel and click on "Cancel Booking". You'll see the refund amount before confirming.
Confirm Cancellation
Review the refund details and confirm your cancellation. You'll receive instant confirmation via email and SMS.
Receive Your Refund
Eligible refunds are processed automatically and credited back to your original payment method within 5-7 business days.
Important Notes
- • This simplified refund policy is available for a limited time only
- • Policy applies to all new bookings made during this promotional period
- • Refund timeline may vary during weekends and public holidays
- • In case of venue closure or emergency, full refunds will be processed regardless of timing
- • For any disputes or special circumstances, contact our support team
Need Help with Cancellation?
Our support team is available 24/7 to assist you with cancellations, refunds, or any questions about our policy.