Need Immediate Help?
Our support team is here to assist you with any questions or issues.
What can we help you with?
Booking Issues
Problems with making, modifying, or finding bookings
Payment Problems
Payment failures, refunds, or billing questions
Venue Information
Questions about venue details, location, or facilities
Account Help
Profile issues, login problems, or account settings
Technical Issues
App problems, website errors, or technical difficulties
General Inquiries
Other questions or feedback about our service
Response Times
Email Support
support@kixar.in
Within 2-4 hours
+91 88300 71190
Within 30 minutes
Urgent Issues
Same-day response
Within 1 hour
Frequently Asked Questions
How do I book a venue?
Simply browse venues, select your preferred date and time slot, and complete the payment. You'll receive your booking confirmation immediately.
When will I receive my ticket?
Tickets are delivered digitally within 10 minutes of booking. You can download them immediately or receive them via email.
Can I cancel my booking?
Cancellation policies vary by venue. Check the specific venue's refund policy before booking, which is displayed during the booking process.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets through our secure payment gateway.
How do I contact the venue directly?
Venue contact information is available on each venue's detail page. You can also find it in your booking confirmation email.
What if I can't find my booking?
Check your email for the booking confirmation or log into your profile to view all your bookings. Contact support if you still can't find it.
Get in Touch
Send us a Message
Fill out the form below and we'll get back to you within 2-4 hours
WhatsApp Support
Get quick help through WhatsApp for urgent issues or simple questions.
Direct Email
Prefer to send an email directly? You can reach us at:
support@kixar.in
Copy this email address to send us a message
Before You Contact Us
Have This Information Ready:
- •Your booking reference number
- •Email address used for booking
- •Venue name and booking date
- •Screenshots of any error messages
Quick Self-Help:
- •Check your spam folder for emails
- •Try logging out and back in
- •Clear your browser cache
- •Check our FAQ section above
Support Hours
Our support team is available to help you during these hours:
Email responses may take longer outside business hours